FAQ

 

FREQUENTLY ASKED QUESTIONS

GENERAL

Q: How long does shipping take?
A: Orders are processed within 1–3 business days. After processing, estimated delivery time is typically 5–12 business days depending on your location.

Q: Do you provide tracking information?
A: Yes. Once your order ships, you will receive a confirmation email with your tracking number. Tracking updates may take 1–3 business days to appear.

Q: Can I change or cancel my order?
A: Orders can only be modified or canceled within 12 hours of being placed. After that, processing may have already begun and we cannot guarantee changes.

SHIPPING

Q: Why hasn’t my tracking updated?
A: Tracking numbers can take a few days to activate after shipment. If it has been more than 5 business days without updates, please contact us.

Q: What happens if I entered the wrong shipping address?
A: Please contact us immediately. If your order has not yet been processed, we may be able to update the address. We are not responsible for orders shipped to incorrectly provided addresses.

RETURNS & REFUNDS

Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused and in original packaging. Please contact us before sending any item back.

Q: How long do refunds take?
A: Once approved, refunds are processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Q: What if my item arrives damaged?
A: If your item arrives damaged or defective, contact us within 7 days of delivery with clear photos. We will review the issue and offer a replacement or refund if applicable.

PRODUCT

Q: Is the product safe to use?
A: Yes. Please follow all usage instructions provided with the product to ensure safe and proper operation.

Q: Who can I contact for help?
A: You can reach our support team through our Contact page. We aim to respond within 24 hours.